relic

Phil wrote:
> "Phil" <no_one@where.com> wrote in message
> news:dObTb.3665$tT5.33560714@news-text.cableinet.net...
>>
>> "relic" <nospam@relic2.cjb.net> wrote in message
>> news:_P8Tb.3070$a65.1086@twister.socal.rr.com...
>>> Phil wrote:
>>>> Since I installed Norton System works my pc will not shutdown. In
>>>> the turn off computer dialogue box 'stand by' is greyed out and
>>>> when I select 'turn off' the pc restarts.
>>>> Help appreciated.
>>>
>>>
>>> Since you installed it, or since you ran WinDoctor.
>>
>> installed, then again i did run windoctor after !
>>>
>>> --
>>> - relic -
>>> They call it PMS because Mad Cow Disease was already taken.
>>
>>
> uninstalled the whole thing yet I still cant shutdown??!!

1. WinDoctor makes recommended registry changes that can render XP unusable.
I had to clean install (not reinstall) a few times before I isolated the
problem to NSW. There was no 'recovery'.

2. NSW doesn't uninstall cleanly, use the SymClean.exe utility; on the CD, or
download from symantec.

3. Here's the whole spiel on "won't shut down" -- don't know if it will help
if the damage was caused by WinDoctor, but:

*BIOS*
Your machine will either use APM or ACPI to handle turning it off. Both have
BIOS settings that need to be enabled, and drivers that need to be installed
(re-installed if the system turned the capability off). Make sure "Legacy
Plug and Play" is off or disabled in the BIOS.

*APM*
If you have an old (or non-ACPI compliant) machine, it will use APM (Advanced
Power Management). In the control panel, Power Options... see if you have an
APM tab >> turn it on. (You can install APM with Add Hardware. See next
paragraph.)

Run "Add Hardware" in the Control Panel. After it does all of its scanning
stuff, click Next (leave the Radio Button set to "already installed
hardware"), select "Add a new hardware device" tell it to "Install the
hardware that I manually select from a list." "NT/APM Legacy support" should
be near the middle of the list.

*ACPI*
If you have a new machine, it will use ACPI (Advanced Configuration and Power
Interface). In Device Manager see if your computer is an ACPI Uniprocessor PC
(or dual... whatever you have). Try reinstalling its driver, then look under
System devices for Microsoft ACPI compliant System >> reinstall its driver.
(You can install ACPI by updating the "computer" driver. See next paragraph.)

When the Hardware Update Wizard starts, click on "Install from a list or
specific location (Advanced)" then Next. On the next menu, click "Don't
search. I will choose the driver to install" then Next. You should find the
ACPI Uniprocessor PC listed on the next screen. If it isn't there, you will
have to do a reinstall and press F5 at the start (see next paragraph).

Sometimes, ACPI will require a reinstall to get it sorted out correctly. At
the start of the installation you will see a request to hit F6 if you need to
install additional SCSI Drivers; hit F5 instead. Later, you will be asked to
identify what kind of PC you have, scroll up in the window near the bottom to
the ACPI types and select yours (commonly: ACPI Uniprocessor PC). Remember to
reinstall the XP Updates, especially SP1, following a reinstallation of the XP
OS.

*Shared IRQ Conflict Problems*
Sometimes you will have IRQ Conflicts that cannot be resolved. With an ACPI
Compliant PC you can affect IRQ usage by moving the boards to different PCI
Slots and that may resolve the problem. If you can't resolve IRQ Conflicts
that way, remove ACPI by changing "Computer" in Device Management to "Standard
PC" and install APM to control the shutdown. With APM instead of ACPI you can
control most IRQ assignments/usage.

--
- relic -
If work is so terrific, why do they have to pay you to do it?